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Refund and Returns Policy
Refunds and Returns Policy
At Halcyon Workstations, your satisfaction is our top priority. We strive to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, our refund and returns policy is here to ensure a smooth and transparent process.
1. Refunds
We offer a full refund for any product returned within 30 days of the delivery date. To be eligible for a refund, please follow these guidelines:
- Condition: The item must be in its original condition, including all packaging, accessories, and documentation. It should be free of any damage or signs of wear.
- Proof of Purchase: Please include the original receipt or order number with your return.
- Refund Process: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
2. Returns
To initiate a return, please follow these steps:
- Contact Us: Reach out to our Customer Care team at [email address] or via our contact form to request a Return Authorization (RA) number. Include your order number and reason for the return.
- Return Shipping: Pack the item securely in its original packaging and include the RA number. Ship the package to the address provided by our Customer Care team. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
- Processing Time: Once we receive your return, we will inspect the item and process your refund or exchange as requested. You will receive a confirmation email once the process is complete.
3. Exchanges
If you prefer to exchange your product for another item, please contact our Customer Care team to arrange the exchange. The item to be exchanged must meet the same conditions as outlined for refunds.
4. Exceptions
- Non-Returnable Items: Certain products, such as personalized or custom-built items, may not be eligible for returns or refunds. Please check the product details or contact us if you have questions about specific items.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue promptly, either by providing a replacement or issuing a refund.
5. Contact Us
For any questions or concerns regarding our refunds and returns policy, please contact our Customer Care team at [email address] or [phone number]. We’re here to assist you and ensure your complete satisfaction.
Thank you for choosing Halcyon Workstations. We appreciate your business and look forward to serving you!